Contact Us
Got a question about a bonus we've covered, spotted something that needs updating, or just want to tell us about your own experience with a casino site? This page covers the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact Real Money Casinos is by email at [email protected]. We read every message and try to reply within a couple of business days. Please include as much detail as you can — the casino name, the page you're referring to, and what prompted your message — so we can look into it properly rather than going back and forth.
What we can help with
- Corrections or updates to bonus offers, wagering terms or ratings shown on the site
- Questions about how we compare and rank casinos such as Raging Bull, Uptown Aces or Ignition
- Feedback on your own experience with a listed operator, positive or negative
- General queries about how online casino bonuses, licensing or payment methods work
- Reports of broken links, outdated information or technical issues on the site
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we're not able to:
- Process deposits, withdrawals or account verification — that's handled directly by each casino's own support team
- Resolve disputes over a specific bet, bonus credit or account suspension
- Offer legal, financial or gambling-addiction counselling
If you're having a problem with your account, balance or a bonus you've claimed at a specific casino, the fastest route is that casino's own customer support — usually reachable through live chat or a support email listed on their site. Keep any screenshots or reference numbers, as most operators will ask for these.
If gambling has stopped being fun
If you're contacting us because gambling is causing stress, financial strain or is otherwise affecting your wellbeing, please don't wait for a reply from us first. Our Responsible Gambling page lists self-exclusion programmes, deposit and time-limit tools, and national support organisations that can help sooner than an email ever could.
Before you get in touch, a few things worth checking
A lot of questions we receive are already answered elsewhere on the site, so you might save yourself a wait:
- Read the bonus terms on the casino's own site before claiming an offer — wagering requirements, game restrictions and expiry dates vary by operator and change over time, so we always recommend checking the current terms directly rather than relying solely on our summary
- For questions about who we are and how we research casinos, see our About Us page
- For site usage terms, our Terms and Conditions page covers that in full
A note on independence
Real Money Casinos may earn a commission when readers sign up through links on this site. That relationship never determines how a casino is ranked or reviewed, and it has no bearing on how we handle your message — whether you're a reader, a casino representative, or someone flagging an error.
Send us a message
Whatever the reason for reaching out, we'd rather hear from you than have inaccurate or outdated information sit on the site. Email us at [email protected] and we'll get back to you as soon as we can.